Unanswered calls quietly destroy patient trust
100% calls answered across clinic hours and after-hours coverage
✦
Call captured
Call captured
Task visible
We answer every call, book every appointment, and flag every urgent case. Around the clock.
Pressure tested across front-desk, booking, recall and urgent-call workflows — so patients are answered and staff get time back.
Unanswered calls quietly destroy patient trust
100% calls answered across clinic hours and after-hours coveragePatients deserve to feel seen and heard
24/7 AI workforce coverage for bookings, recalls and urgent routingUrgent work cannot wait in a voicemail queue
<10s urgent escalation path for calls that need fast action
Healthcare admin are the first impression of every clinic, and the most under-resourced part of it. Staff lose the day to phones, referrals, and rescheduling, while the work that actually shapes patient experience waits.
Unanswered calls quietly destroy patient trust
Staff lose the day to phones, referrals, and rescheduling.
The work that actually shapes patient experience waits.
Backlog builds before anyone can see what needs action.
Every inbound call picked up in under 10 seconds. Day, night, weekend, public holiday. No voicemail.
Switch handles roughly 60–70% inbound calls end to end when connected to PMS, with backlog managed by Pulse’s organisation.
Recall campaigns and 2-way SMS reach patients on the channel they actually use. Confirmations, reminders and reactivations from one platform.
AI just alerts the clinician. Systems support the staff. Fronta fronts the workload.
We didn’t start with a product. We started inside a clinic, watching strong teams lose hours to ringing phones, cluttered admin work and zero management visibility.
Patients give up and call someone else. Fronta is what we built to stop that leak — giving clinics an AI frontline that answers, organises and escalates the work before it turns into backlog.
“Clinic admin is the most under-resourced part of any healthcare business. Fronta is the first technology I’ve put into our practice that takes work off my team instead of adding more for them to manage.”
Dr. Raj Khillan, Chief Medical Officer at Fronta Health
Director & Paediatrician at Western Specialist Centre
We’ve pre-filled a worked example so you can see the result immediately. Adjust it for your clinic, then email yourself the report.
Answered directly — no jargon, no hedging.
Yes. Fronta is Australian hosted, aligned with the Privacy Act 1988 and the Australian Privacy Principles. Patient data never leaves Australia.
No. Fronta takes work off your team: calls, bookings, referrals, follow-ups and patient communication. Your team stays in control of escalations and patient care.
Most clinics can go live in days, depending on PMS access, call routing and workflow complexity. No lock-in
Fronta connects into major Australian healthcare workflows and PMS environments where supported, including call handling, bookings, task queues, referral intake and patient SMS.
Live in days. No lock-in Clinically tested