No voicemail, lunch gaps, or after-hours blind spots.
Solutions
Multiple products, one AI workforce
Switch picks up every call. Pulse captures every task. Refs processes every referral. Pings reaches every patient. Together, the front desk that never misses. Individually, each one solves a single bottleneck.
Proven in clinic operations
Where clinic work gets missed, Fronta keeps it moving
This is the point below the hero: Fronta covers the operational moments that lose patients, overload staff, and turn urgent work into follow-up chaos.
Multiple clinics
Various disciplines
Built by clinic operators
Coverage across nights, weekends, and public holidays.
Critical calls identified and routed before they drift.
Product family
Four bottlenecks, one connected Fronta workforce
01
Switch – Voice AI
Answers every inbound call, books into your PMS, triages urgent cases. The phone, answered.
Explore Switch →02
Pulse – Live task queue
Every callback, follow-up, and open task in one place. Nothing falls through.
Explore Pulse →03
Refs – Referrals processor
Inbound referrals processed end to end. Acknowledged, booked, tracked.
Explore Refs →04
Pings – Patient SMS at scale
Two-way messaging, recall campaigns, and reactivation. The channel patients actually use.
Explore Pings →01 · Switch
Switch–Voice AI
Answers calls, books appointments and routes urgent cases.
Voice AI
All calls, always answered
Switch picks up every inbound call in under 10 seconds. Books into your PMS where possible. Triages urgency. Sends SMS confirmations. Day, night, weekend, public holiday.
The problem.
Every ring unanswered is a patient who found another clinic
Calls go to voicemail at lunch. Reception is on hold with an in-person patient. Urgent cases ring out at 7pm. Every unanswered call is a patient who calls another clinic.
Lunch voicemail7pm ring-outsPatients leak
How Switch works.
Four capabilities, one clinical workflow
Always-on coverage
Switch answers every inbound call in under 10 seconds. No rosters, no after-hours gaps, no voicemail.
Native PMS integration
Books directly into major Australian PMS systems. No double entry, no manual reconciliation.
Real-time triage
Identifies clinical urgency on the call. Routes urgent cases to the on-call clinician or duty staff. Logs every interaction for handover.
Natural conversation
Trained on Australian healthcare contexts. Sounds like a person, not an IVR.
Proof.
100% calls answered · 24/7 always on · <10s urgent escalation
Live across multiple clinics in Australia.Where Switch fits.
Built for the moments that usually fall through
- Morning rush at GP clinics
- Specialist clinics with high referral call volume
- Dental practices fielding new-patient enquiries
- Any clinic with after-hours or weekend gaps
02 · Pulse
Pulse–Live task queue
Captures callbacks, follow-ups and open work in one visible queue.
Live Task Queue
Every task captured and visible
Pulse keeps every callback, follow-up, and open task in one live queue. Fed by Switch in real time.
The problem.
Your team isn’t dropping the ball
In most clinics, tasks live on sticky notes, in spreadsheets, and in people’s heads. Up to a third of callbacks are dropped before they’re ever logged. Patients chase. Staff burn out. Management has no visibility.
Sticky notesDropped callbacksNo visibility
How Pulse works.
One live queue for the work behind every call
Auto-capture
Every call Switch picks up creates a task automatically. Callbacks, follow-ups, escalations, all logged the moment they happen.
Team-wide visibility
One shared queue across reception, nursing, and clinical staff. Priority flagging, owner assignment, status tracking.
Real-time control
See open tasks at a glance. Filter by urgency, owner, or patient. Close out the queue with confidence at the end of each shift.
Management visibility
For practice managers and owners: SLA tracking, response times, and team performance, all live.
Proof.
1 in 3 callbacks dropped in most clinics · 100% captured with Pulse
Where Pulse fits.
For teams that need the real workload visible
- Any clinic still running on sticky notes or whiteboards
- Multi-site practices where handover is hard
- Practice managers wanting visibility into actual workload
- Teams where callbacks slip through
03 · Refs
Refs–Referrals processor
Processes inbound referrals from intake to acknowledgement and booking.
Referrals Processor
Every referral, processed end to end
Refs takes inbound referrals from emails. Extracts the clinical details. Acknowledges the referring GP. Books the patient. Tracks every status.
The problem.
Stop losing referrals to inboxes, faxes, and follow-up gaps
Referrals stuck in inboxes for weeks. GPs chasing acknowledgements. Patients calling to ask if they’re booked. Leakage everywhere, visibility nowhere.
Inbox backlogGPs chasingLost status
How Refs works.
Referral intake without inbox leakage
Automatic extraction
Patient details, clinical reason, urgency, and referring clinician parsed from the document. No manual data entry.
Referrer acknowledgement
Every referring GP gets a confirmation within minutes, not weeks. Includes booking status and next steps.
Status tracking
Every referral visible in one place: received, acknowledged, booked, attended, complete. No referrals lost to the inbox.
Proof.
At current Fronta clinics, every inbound referral acknowledged within minutes of receipt. Zero referrals lost to the inbox.
Where Refs fits.
For specialist volume and referrer trust
- Specialist clinics with high referral volume
- Multi-specialty groups where routing is complex
- Any practice where referrer relationships matter
- Included on the Enterprise plan.
04 · Pings
Pings–Patient SMS at scale
Runs reminders, recalls and two-way patient messages.
Patient SMS at Scale
Reach every patient On the channel they actually use
Pings handles two-way patient SMS, recall campaigns, reminders, and reactivation. Sent from one channel. Tracked end to end.
The problem.
Voicemail messages go unheard
Phone calls go unanswered. Recall lists sit in spreadsheets and never get worked. Patients fall out of the practice without anyone noticing.
Unheard voicemailStale recallsSilent churn
How Pings works.
Campaigns, replies, and recalls in one channel
Two-way SMS
Patients can reply. Their messages route into Pulse for the team to action, or get auto-handled by Switch for common requests.
Recall and reminder campaigns
6-monthly check-ups, immunisations, prescription renewals, treatment-plan follow-ups. Set the cadence, Pings runs it.
Reactivation sequences
Patients overdue for a visit get a sequence of messages designed to bring them back, not pester them.
PMS-integrated
Patient lists pull directly from Cliniko, Best Practice, or your existing system. No manual exports.
Proof.
90%+ SMS opened within 3 minutes · 3x response vs voicemail
Where Pings fits.
For any practice with a stale recall list
- Dental practices running 6-monthly recalls
- GP clinics running immunisation or screening campaigns
- Specialist clinics communicating waitlists and pre-appointment info
- Any practice with a stale recall list
Build the front desk that never misses
Start with one bottleneck, or connect the full Fronta workforce across calls, tasks, referrals, and patient messaging.